Adjusting
Audio Controls
Conferencing
Direct automatically binds to the first audio
channel IN and OUT on your computer when you login.
Any
problem relating to broadcasting or receiving
audio during a meeting can be resolved in the
following steps explained below.
Click here for Quick Tips
to Improve Audio Quality
If you
are logged in as a GUEST, you must make sure
the room Operator has given you permission to
broadcast your voice. Look in the Rights Settings
box on the right side panel of the meeting room,
if the Global Voice box is checked, proceed
to the troubleshooting step below.
Important
Note Regarding The Audio Gain Technology:
The full-duplex
voice feature utilizes "audio gain"
technology. This means that as you speak, the
LED lights change from red
to green.
It is very important that when you are not speaking
that these lights change back to red. If the
Hands-Free and Talk button LED lights remain
in the on (green) status, you should check the
following:
1.
Go to Start, Control Panel, then open Sounds
& Audio Devices. Next go to the AUDIO tab.
Click the VOLUME button under the
" Sound Recording" section. Click
the ADVANCED button under the Microphone column. Make sure
that the Mic Boost is NOT checked.
2. Move your Microphone away from your
mouth and/or lower the Microphone volume on
the slider bar.
Approximately
3 seconds after you are finished speaking, the
LED lights should now change to red.
First,
make sure the green lights are not shown on
the talk or Hands-Free buttons, then go to the
System Settings area within World Conference™,
(the button just above the microphone and speakers
slider bars). If the talk buttons are
activated, you will not be able to run the test
audio feature. In the Audio Settings area,
press and hold the TEST AUDIO
button, when pressing the button, speak into
your microphone.
If you
CANNOT HEAR your spoken words come back through
your headset speakers, check the following:
Check #1
Are the microphone and headset speaker wires
leading from your headset, plugged into the
matching ports on the back of your computer?
The microphone jack is usually marked with a
small image representing a microphone and/or
is colored red. The corresponding color/image
is also shown on the back of your computer representing
the microphone and speaker ports. If you
have more than one soundcard installed, make
sure the headset wires are connected to the
correct ports.
Check #2
When more than one soundcard is installed, often
times the audio controller in your computer
will assign the microphone and/or audio rights
to a specific soundcard and your headset may
be plugged into the wrong soundcard. Here's
what to do. In Windows, go to START, then
CONTROL PANEL, then open the SOUNDS and AUDIO
DEVICES utility. Check to make sure the
Default Device for the Sound Playback and Sound
Recording is the one your headset wires are
connected to.
Check #3
Once you have verified that the correct
soundcard (Default Device) is showing in both
the AUDIO and VOICE tabs, you need to go one
step more and check that there is a "microphone"
selected under each setting.
From
the SOUNDS and AUDIO DEVICES screen, go to the
AUDIO tab, then click the VOLUME button.
You
will now see this screen. (Record Control)
Make sure you see a column for a microphone
setting and that there is a check in the "select"
box as shown below. Now click the ADVANCED
button.
You
will now see this screen. (Advanced Controls
for Microphone) If you have a Mic Boost
option, make sure that is is NOT CHECKED,
then click CLOSE.
From
the SOUNDS and AUDIO DEVICES screen, go to the
VOICE tab, then click the VOLUME button.
You
will now see this screen. (Record Control)
Make sure you see a column for a microphone
setting and that there is a check in the "select"
box as shown below. Now click the ADVANCED
button.
Quick
Tips to Improve Audio Quality
If you are
hearing excessive "hissing" and "crackling" from
the person speaking, this could be as a result
of the mic and background noise coming from the
other person but this can also be a symptom of
your local settings.
Here's what
to do:
1. Make sure the Sound Alert on Login/Logout,
located in the "System Settings" (Audio Settings)
area is set to OFF. See the screenshot below.
The default
setting is OFF. Some sound cards can create these
sounds when multiple channels of audio are played
at the same time.
2.
Check your local equipment settings. Most
speakers and soundcards have TREBLE and BASS controls
that allow you to adjust the "pitch" and "quality"
of the audio.
The audio
played through the web meeting room, will be heard
at the best quality when the TREBLE and BASS levels
are set to the default setting of 50%. See
the screenshot below. If you are listening
to the audio through external speakers, you may
also be able to adjust the TREBLE and BASS levels
on the speaker itself.
Here is a
screenshot that shows you where to access the
TREBLE and BASS controls:
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get seam-less communication via the Internet
using full-duplex
voice, video, text chat, co-browsing and
data conferencing.
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